COVID-19 Update

Dear patient,

We hope this email finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during visits to our practice. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our practice follows infection control recommendations made by the Health Protection Surveillance Centre (HPSC) and the National Public Health Emergency Team (NPHET). We follow the activities of these organisations so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each organisation’s recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

• Our reception team will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the practice.
• We have hand sanitizer that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
• You may see that our waiting room no longer offers magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We use HEPA 13 air filtration systems to purify the air in each surgery.
• All our staff will be wearing additional PPE so please don’t be alert when you see us.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call the practice on 069 62703 or visit our website at www.mullanedental.ie.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbours and friends.
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Sincerely,

Mullane Dental